Talking to someone over the phone engages senior citizens to feel included. Mental and physical benefit is crucial for senior citizens. Some tips determine the selection of call companions. Talent is found by choosing call companions that are genuinely interested or show a huge amount of concern. Not just being thoughtful but also courteous as well as polite. All in all, talented call companions are required to be; polite, courteous and concerned as well as have customer service experience. As part of their job, call companions are required to pick up potential warning signs from their clients.
Some of these potential warning signs is consistently feeling down or misses medication. Call companions are able to alert caregivers when such warning signs are noted. Candidate vetting is done to ensure only the best is selected. So that a talented candidate is now professionally a call companion, vetting is done. Candidates that qualify to be call companions have passed the criminal background check. The passing of the vetting process means that the individual is ready to train thoroughly.
Training on interacting with their callers, recognizing potential warning signs, performing initial risk assessment, and tracking protocol is done on successful vetted candidates. As said, practice is the best teacher thus call companions to have mock calls with live participants. Apart from practising all they have been trained, they gain the confidence to talking with their clients. Call companions work from Monday to Friday as part of their working schedule.
The calls cover a variety of topics that is most suitable to the patient. Some of the common topics discussed are; telling past stories, discussing current events, sharing recipes and technological advice. Telling of past stories is something that can be shared over and over as it’s something individuals relive.
It only requires individuals to get down to the basics, ask the right questions and be vulnerable. When it comes to getting down to the basics, individuals need to find the right person to hold that the conversation with. ?Some traits that encompass a deep, right person as they include; open-minded, excitement and curiosity.
Wisdom is key when discussing certain topics as the mood at that time might be tensed or unfavourable. Maturity when handling topics is also part and parcel of the whole process. Asking easy straight forward questions or complimenting someone are some of the ways to which small talk is initiated. Interest is created from the simple question or compliment made. Sustaining the attention is through active listening.